On behalf of myself and my family I just wanted to say thank you to you and your staff for the care of Dad since he became a resident and more importantly over the recent lockdown period.
Since Dad arrived in your care staff have answered all questions and made the transition so easy. Staff are friendly, smiling and helpful.
During lockdown I thank you for the support and care shown not only to Dad, but all residents. We, as families of residents are incredibly lucky to have such caring staff looking out for our family.
SM, September 2021
As a family we were so impressed with Rosebank and the team who looked after Dad. We acknowledged this at the funeral. GG, July 2020
Thank you to those who cared and looked after my Dad in his last few days. You truely are special people who make a big difference. You bring respect, real care and love to these people who have seen so much in life. Remember you are appreciated more than you will ever know. TS, July 2020
I’m so proud of B and just how much he has been able to extend himself socially over these last few months! The happiness he got from happy hour and now the enjoyment as well as physically benefits of tai chi are going to boost him immensely.
Thank you and your team for all your gentle and supportive nurturing of him to come and join, you have made him feel safe and welcome. MA, June 2020
We viewed a few facilities when looking for care options for my wife. What attracted us to Rosebank was COLOUR which provided an atmosphere of warmth, comfort and a homely feel. Mr P, June 2020
To all the incredible staff, we cannot thank you enough for all your kindness and support during lockdown. Your dedication is amazing. We appreciate all you are doing for B and all the other residents during such a challenging time and have been thinking of you all and your families. MA, May 2020 - during COVID-19
We are so pleased that Mum is receiving the excellent care that she is at Rosebank. Please pass on our thanks to all your team for the extra effort they are going to, that means all the residents can be safe and continue with as much normality as possible during this time. It is very reassuring to have you all working together to get through this. You are doing an amazing job.
LM, April 2020 - during COVID-19
We very much appreciate the loving and skillful care you gave Mum in the last and challenging part of her life.
MH, June 2019
Thank you to the staff at Rosebank for the wonderful care you gave my Mother over the last 8 years. Your staff have been hard working, loving and supportive of Mum. Towards the end of her life there were daily visits, even hourly visits, not only from other residents but from Nurses, Carers, Kitchen hands, Hairdresser, Activity Staff and yourself. This made the family proud to know you all really did care for Mum and thought of her not only as a resident, but as a friend.
DW, June 2019
I wanted to formally thank you and your staff for the most wonderful care that you gave Dad in his 9 months at Rosebank. What impressed me was the kindness and respectful way the nursing staff, and other staff dealt with Dad. I remember the warm welcome we received when we visited as a family, the attention to detail in treating his wounds and his overall care. It helped us enormously to know Dad was in such good hands.
MP, May 2019
I wish to thank you for all the wonderful care you gave J, particularly in the last couple of months of his life which were hard for him. It is appreciated and you made a difficult time easier to deal with.
Sue, you have an amazing, caring team of workers, each and every one of them, I'm sure you are proud of them.
RM, March 2019
I would like to place on record my grateful thanks for the excellent care and attention given to myself by you and your staff. On admittance I was in such a state that nearly everything had to done for me due the high levels of pain. I was and still am amazed at the standard of care given and the how quiet Rosebank is compared to a public hospital.
LM, January 2019